Terms and Conditions

Terms and Conditions of Supply – DP Solutions

These are the standard terms on which hardware (“Hardware”) and third party software (“Software”) (“Products”) and services (“Services”) are supplied by DP Solutions to the customer (“Customer”) at the Site for the prices and/or licence fees (“Charges”) as further specified in these terms and conditions and associated Schedule.

1. Order Acceptance

1.1 Unless otherwise expressly agreed by DP Solutions in writing, these terms and conditions will apply to any orders from the Customer for Products or Services, and will supersede any other terms and conditions referred to, offered, or relied on by the Customer. Specific terms and conditions of DP Solutions relating to Products or Services will prevail over these conditions in the event of any conflict and also, in respect of the Software to the conditions of its third-party licence agreement. Subject to this, no variation to these terms will be binding unless signed by a director of DP Solutions.

1.2 Any order placed with DP Solutions by the Customer will constitute an offer to DP Solutions subject to these terms and conditions and will be subject to acceptance by DP Solutions at its above address.

2. Hardware

2.1 The Customer will be solely responsible for installation and training not included in the Charges and not ordered by the Customer, in which case DP Solutions disclaims any liability in this connection.

2.2 Where the Hardware includes data communications equipment, and data transmission speeds are given, these are at all times subject to any conditions of the applicable telecommunications utility supplier relating to the capability of any of that supplier ‘s equipment to which the Hardware is linked.

2.3 Acceptance will take place at the Site when DP Solutions demonstrates that the test procedures, diagnostic and/or verification programs applicable to the Products work properly. If DP Solutions’ demonstration of the test procedure and/or programs at the Site is delayed for more than 7 working days other than through any fault of DP Solutions, the Products will be deemed to be accepted. In the event that any Hardware item should fail acceptance procedures, DP Solutions will at its option, replace or repair that item.

2.4 All proprietary rights in all patents, designs, copyrights engineering details, schematics, drawings and other similar data relating to the Hardware are and shall at all times remain vested in the manufacturer of the Hardware. The sale of Hardware to the Customer does not convey any ownership or licence to exploit any of the proprietary rights in the Hardware. All operating instructions, manuals and other documentation referencing the Hardware and supplied by DP Solutions or the manufacturer of the Hardware may not be copied or disclosed to any third party without the prior written consent of DP Solutions.

3. Software

3.1 DP Solutions will run such commissioning tests as it considers necessary to ensure that the Software is installed correctly. Upon completion of these tests, the Software will be deemed to be accepted.

3.2 Copyright subsists in all Software including its documentation. No rights in intellectual property in the Software, including its documentation and any updates or enhancements are granted to the Customer. TITLE TO SOFTWARE DOES NOT TRANSFER TO THE CUSTOMER UNDER ANY CIRCUMSTANCES.

3.3 DP Solutions does not directly license the Customer for third party Software. The Customer undertakes to comply with any third party Software conditions notified to it on or before delivery of any Software, including entering into and complying with licence agreements and other agreements with the third party prior to the Customer using the Software concerned, and to indemnify DP Solutions at the suit of a third party Software owner as a result of any breach by the Customer of such conditions.

4. Charges

4.1 The Charges for Products and/or Services supplied under these terms and conditions will be as agreed between the parties, and are exclusive of Value Added Tax, which will be added in accordance with prevailing legislation. DP Solutions reserves the right to increase the Charges from time to time.

4.2 DP Solutions reserves the right by giving notice to the Customer at any time before delivery to increase the Charges to reflect any increase in the cost to DP Solutions which is due to any fact beyond its control such as, but not limited to, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the cost of labour, materials or other cost of manufacture, any change in delivery dates, quantities or specifications requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give adequate information or instructions.

5. Payment

5.1 Following acceptance of the Customer’s order by DP Solutions, DP Solutions will invoice the Customer for the Products and/or Services. The total Charges invoiced will be due and payable by the Customer to DP Solutions 30 days from the invoice date, unless otherwise agreed in writing.

5.2 All Charges are exclusive of expenses reasonably incurred which will be chargeable in addition.

5.3 All Charges, including expenses where applicable, are exclusive of Value Added Tax and any similar taxes, which will be applied in accordance with prevailing legislation in force at the tax point date.

5.4 All invoices are payable net 30 days from receipt. Payments which are not received when payable will be considered overdue and remain payable by the Customer together with interest for late payment from the date payable at the statutory rate applicable as well after as before any judgment, and independent of such judgment. This interest will accrue on a daily basis and be payable on demand.

5.5 Notwithstanding the above provision for late payment, in this event DP Solutions may at its option, and without prejudice to any other remedy at any time after payment has become due, terminate or temporarily suspend this Agreement.

5.6 If DP Solutions becomes entitled to terminate this Agreement for any reason, any sums then due to DP Solutions will immediately become payable in full.

6. Warranty

6.1 DP Solutions warrants that it has good title to or right to supply Products.

6.2 If any part of the Hardware proves defective in material or workmanship under normal operation or service, such Hardware will be repaired or replaced only in accordance with the warranty cover provided by the original manufacturer of the Hardware. This warranty does not apply to Hardware to which unauthorised repair or modification has taken place or to Hardware damaged by accident, misuse or misapplication.

6.3 Neither Party to these Terms and Conditions shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.


7. Indemnities and Limits of Liability

7.1 The Customer agrees that it has accepted these terms and conditions in the knowledge that DP Solutions’ liability is limited and that the Charges have been calculated accordingly. The Customer is advised to make its own insurance arrangements if it desires to limit further its exposure to risk or if it requires further or different cover. DP Solutions will be willing to provide reasonable assistance to the Customer if the Customer requests DP Solutions to make enquiries about increasing cover on the Customer’s behalf provided that the Customer recognises that this will result in increased charges being passed on to the Customer.

7.2 DP Solutions will indemnify the Customer for direct physical injury or death caused by the negligence of its employees acting within the course of their employment and the scope of their authority.

7.3 DP Solutions will indemnify the Customer for direct damage to property caused by the negligence of its employees acting within the course of their employment and the scope of their authority. The total liability of DP Solutions under this sub-clause will be limited to £100,000 for any one event or series of connected events.

7.4 Subject to clauses 7.2 and 7.3, DP Solutions’ liability for any breach of this Agreement will be limited in the aggregate of damages, costs, fees and expenses capable of being awarded to the Customer to a refund of the Charges paid by the Customer to DP Solutions for the Products concerned. In no event will DP Solutions be liable for any costs of procurement of substitute Products.

7.5 Except as expressly stated in this Agreement, DP Solutions disclaims all liability in contract or in tort (including negligence or breach of statutory duty) to the Customer in connection with these terms and conditions including but not limited to liability for loss of profits whether in the course of the Customer’s business or otherwise, or arising from loss of data, and in no event will DP Solutions be liable to the Customer for special, indirect, incidental or consequential damages.

7.6 The Customer shall indemnify and defend DP Solutions and its employees in respect of any liability, claim, loss, damage, cost or expense of any kind caused directly or indirectly, by any negligent act or omission by the Customer, or by any claims arising from loss of data for any reason or any failure by the Customer to maintain adequate current licences for the Software..

7.7 The Customer will indemnify DP Solutions for any costs, fines or expenses incurred by DP Solutions as a result of connection of any Product or apparatus of any telecommunications utility DP Solutions in breach of any statutory regulations through no fault of DP Solutions.

7.8 The parties agree that the Customer is the best judge of the value and importance of the data held on the Customer’s computer systems, and the Customer will be solely responsible for:

(a) Instituting and operating all necessary back-up procedures, for its own benefit, to ensure that data integrity can be maintained in the event of loss of data for any reason;

(b) Taking out any insurance policy or other financial cover for loss or damage which may arise from loss of data for any reason.

8. Confidentiality

The Customer will keep confidential and not disclose without DP Solutions’ written consent any confidential information which it may obtain. The Customer will take all reasonable steps to ensure that its employees and ex-employees are bound by the same obligation.

9. General Contract Provisions

9.1 Entire Agreement
This Agreement constitutes the entire agreement between the parties and supersedes any previous agreement between the parties relating to the subject matter of this Agreement. Each of the parties acknowledges that in entering into this Agreement, it does not rely on and will have no remedy in respect of any statement of fact or opinion not recorded in this Agreement (whether negligently or innocently made), except for any representation made fraudulently.

9.2 Variations
No variation of these terms and conditions will be valid unless confirmed in writing by authorised signatories of both parties on or after the date of this Agreement.

9.3 Force Majeure
Neither party will be liable to the other party for any delay in or failure to perform its obligations (other than a payment of money) as a result of any cause beyond its reasonable control, including but not limited to any industrial dispute. If such delay or failure continues for at least 90 days, either party will be entitled to terminate the Agreement by notice in writing.

9.4 Severability
If any of the provisions of this Agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of them will not be prejudiced unless the substantive purpose of this Agreement is thereby frustrated, in which case either party may terminate this Agreement forthwith on written notice.

9.5 Waiver
No forbearance or delay by either party in enforcing its respective rights will prejudice or restrict the rights of that party, and no waiver of any such rights or of any breach of any contractual terms will be deemed to be a waiver of any other right or of any later breach.

9.6 Rights of Third Parties
A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to benefit under or to enforce any term of this Agreement.

9.7 Assignment
Neither party shall assign, sub-contract or otherwise deal with this Agreement or any rights and obligations under this Agreement without the prior consent of the other party.

9.8 Notices
Any notice given under this Agreement by either party to the other must be in writing and may be delivered personally or by first class post, and in the case of post will be deemed to have been given 2 working days after the date of posting. Notices will be delivered or sent to the addresses of the parties on the first page of this Agreement or to any other address notified in writing by either party to the other for the purpose of receiving notices after the date of this Agreement, and must be backed up by email addressed to the Customer Representative at the email address set out in the Services Schedule or to the one of the Partners of DP Solutions at paul.martin@dp-solutions.co.uk or dave.martin@dp-solutions.co.uk respectively.

9.9 Governing Law and Jurisdiction
This Agreement is governed by and construed according to English law and the parties submit to the exclusive jurisdiction of the courts of England and Wales.